Refund policy

Return and Refund Policy

At RYMY, customer satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Customers may request a return or exchange if:

The product received is damaged or defective
The wrong item was delivered
The product has a manufacturing defect

To be eligible for a return:

The request must be made within 7 DAYS of delivery
The item must be unused and unwashed
Original tags and packaging must be intact
Proof of purchase/order confirmation must be provided

We reserve the right to reject returns that do not meet the above conditions.

2. Non-Returnable Items

The following items may not be eligible for return or refund:

Products purchased during clearance or final sale
Customized or personalized products
Gift cards or promotional items
Products damaged due to misuse or improper handling by the customer

For hygiene and quality reasons, certain categories may also be non-returnable where applicable.

3. Return Request Process

To initiate a return or exchange, please contact us at:

Email: support@rymy.in

Please include:

Order number
Video of the package opening(if damaged/defective)
Photos of the product (if damaged/defective)
Reason for return
Contact details

Our support team will review your request and provide further instructions.

4. Exchange Options

Eligible products may be exchanged for:

A different size
A replacement for damaged/incorrect items
Store credit (if applicable)

Exchanges are subject to product availability.

Customer are advised to carefully check the size chart before placing an order. Size exchanges may not be available in certain cases.

If the requested replacement product is unavailable, we may offer a refund or store credit.

5. Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method
Processing may take up to 10 days
Banking and payment gateway timelines may vary

Shipping charges (if applicable) may be non-refundable unless the return is due to our error.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 3 DAYS of delivery.

Customers may be asked to provide:

Claims without proper unboxing video proof may not be eligible for replacement or refund.

Clear photos/videos of the issue
Packaging images
Order details

After verification, we may provide:

Replacement product
Refund
Store credit
Exchange

depending on the situation.

7. Return Shipping Costs
If the return is due to:
Damaged product
Wrong item shipped
Manufacturing defect

then return shipping costs may be covered by RYMY.

For all other eligible returns:

Customers may be responsible for return shipping charges unless otherwise stated.

Shipping fees paid during checkout may not be refundable.

8. Cancellation Policy

Orders may only be canceled before they are shipped or processed.

Once an order has been dispatched, cancellation requests may not be accepted.

To request cancellation, please contact:
support.rymy@gmail.com

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

Check your bank account again
Contact your payment provider or bank
Reach out to us at support.rymy@gmail.com

Please note that processing times may vary between financial institutions.

10. Contact Information

For return, refund, or exchange assistance, please contact:

Store Name: RYMY
Email Address: support@rymy.in
Business Address: House no: 749/104,Chirmiri,Godripara,Chhattisgarh