Shipping policy
Shipping Policy
Thank you for shopping with RYMY. We aim to provide a smooth and reliable shipping experience for all our customers. Please read our shipping policy carefully to understand how orders are processed, shipped, and delivered.
1. Order Processing Time
Orders are typically processed on business days only, excluding:
Sundays
Public holidays
National holidays
During high-demand periods, product launches, or sales events, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a confirmation email or message with tracking details.
2. Shipping Methods
We may offer the following shipping methods depending on your location and availability:
Standard Shipping
Express Shipping
Cash on Delivery (if applicable)
Shipping partners may include trusted courier services and logistics providers.
Available shipping options will be displayed during checkout.
3. Delivery Timeframes
Estimated delivery timelines are as follows:
Domestic Shipping (India)
India Post Delivery: 3-7 BUSINESS DAYS
Express Delivery: 3-5 BUSINESS DAYS
Economic Delivery: 3-5 BUSINESS DAYS
Please note that delivery timelines are estimates and may vary depending on:
Customer location
Courier availability
Weather conditions
Public holidays
Unexpected logistical delays
4. Shipping Costs
Shipping charges are calculated based on:
Delivery location
Product weight
Shipping method selected
Shipping costs will be displayed during checkout before payment confirmation.
Example:
India Post Shipping: 3-7 days
Express Delivery: 3-5 BUSINESS DAYS
Economic Delivery: 3-5 BUSINESS DAYS
We may occasionally offer free shipping promotions on eligible orders.
5. Tracking Information
Once your order has been shipped, tracking details will be sent to your registered email address or phone number.
Customers can use the tracking number provided to monitor shipment progress through the courier partner’s tracking portal.
Please allow up to 10 hours for tracking updates after dispatch.
6. Delivery Issues and Delays
While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including:
Courier delays
Weather conditions
Incorrect shipping information
Natural disasters
Government restrictions
Remote area service limitations
RYMY is not responsible for delays caused by third-party courier services, but we will do our best to assist customers in resolving delivery issues.
If your package is delayed, lost, or marked as delivered but not received, please contact us at support.rymy@gmail.com
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If incorrect or incomplete information is provided:
Delivery delays may occur
Additional shipping charges may apply
Orders may be returned to us by the courier partner
We are not responsible for failed deliveries caused by incorrect customer information.
8. Damaged or Missing Packages
If your order arrives damaged or incomplete, please contact us within 3 DAYS of delivery with:
Order number
Photos of the package/product
Description of the issue
We will review the issue and assist with a replacement, refund, or resolution where applicable.
9. Contact Information
For any shipping-related questions or support, please contact us:
Store Name: RYMY
Email Address: support@rymy.in
Business Address: House no: 749/104,Godripara,Chirmiri,Chhattisgarh,India